Shipping policy

SkytechFireplaceRemotes (part of Spotix, Inc and Affiliate Stores, aka Spotix) offers flexible shipping options designed to get your order to you as quickly and reliably as possible. Whether it’s shipping from our Iowa warehouse or directly from the manufacturer, we’ll always choose the fastest or most efficient option available.

Spotix is not liable for damages not noted on the delivery receipt or for damage not reported to Spotix within 5 days. While Spotix is committed to providing a positive experience and will make reasonable efforts to assist with shipping-related concerns, we cannot guarantee a specific outcome in every situation.

Refer to our Return Policy for guidance on returns due to damage.

Shipping Methods

Ground (Parcel) Shipping
Most smaller items or items under 150 pounds ship via standard parcel services (FedEx, UPS, USPS, etc.). This allows us to provide fast processing and delivery nationwide.

Shipping Rates

Free Standard Shipping
Orders over $99 ship free to standard locations within the contiguous 48 states. We reserve the right to choose the carrier and service level when standard shipping is selected. Special considerations and fees may apply to certain delivery exceptions (e.g. deliveries to hard-to-reach areas).

Flat Rate Shipping
Orders under $99 are subject to a $12.95 flat rate fee.

Expedited Shipping

Need it faster? Many standard parcel orders are eligible for expedited shipping at an additional cost. Call our team at 877.374.9002 to confirm availability and pricing.

  • Expedited shipping applies only to transit time. Processing time still applies and may vary based on manufacturer inventory.

  • Requests made after 2 PM CT will be processed the next business day.

  • Shipping guarantees are subject to carrier restrictions including weather or natural disasters.

International Shipping

We currently ship to Canada and select international locations. International orders are not eligible for free shipping and must be quoted through one of our Product Specialists.

  • The recipient is responsible for any duties or taxes.

  • International orders are not eligible for return under our standard policy and will be reviewed on a case-by-case basis.

If you have any questions, our Spotix team is happy to help!